Price

The prices in the online shop are shown in CHF. The price does not include the costs for packaging and shipping. These are charged separately, depending on the shipping size and packaging costs.

Payment

Payment in the ceramico is preferably in cash. Payment in advance can be agreed.

Collection

The ordered goods are ready on the agreed date and can be picked up in the ceramico during opening hours.

Shipping

The dispatch takes place after receipt of payment and completion of the individual ceramic dishes. The goods are sent with the Swiss Post. Unless otherwise agreed, the goods will be sent with B Mail (Switzerland: Parcel up to 2 kg A Mail CHF 9.00, B Mail CHF 7.00) For deliveries abroad, the postage depends on the country in question.

Order cancellation

A cancellation is only possible if the product has not yet been manufactured.

Returns / exchanges

As the products are custom-made, they cannot be returned or exchanged. The buyer is responsible for the correct spelling of the name. The name is displayed again in the order overview.

Defects and complaints

All ceramic pieces are handmade. The ceramic blanks are natural products and can have small bumps and defects such as small dots. Due to the craftsmanship, there may be deviations in color or the glaze may blur. Sometimes there are small blobs of paint or the result is not so intense in color because too little paint has been applied.

A completely fired ceramic piece can no longer be changed or corrected.

A return is only possible in the case of incorrect delivery or defective goods (with picture credits).

If a ceramic piece tears or breaks during the glazing and firing process, the ceramic piece will of course be replaced and you can paint the work again. Unfortunately, your time expenditure cannot be replaced.

Firing service

Self-made clay works can be painted, glazed and fired in ceramico. Painted raw ceramics from other raw ceramics suppliers can be glazed and fired in the ceramico. If damage occurs before, during or after the firing process, we cannot be prosecuted for this (we accept no liability and do not provide any replacement).

Image rights

After completion, the ceramic pieces can be photographed by ceramico. The photos may be used for advertising purposes (includes print and online media).